4 statements by United on passenger's removal from flight

Katrina Soto
April 14, 2017

First, we are committing that United will not ask law enforcement officers to remove passengers from our flights unless it is a matter of safety and security.

But Demetrio said neither Dao nor his family had heard from United.

U.S. Rep. Jan Schakowsky, D-Ill., said Wednesday she would propose legislation barring airlines from involuntarily bumping passengers from oversold flights. The commissioner said the department will also cooperate with any additional investigations and has notified the city's inspector general.

This update has been corrected to show that the United vice president is John Slater, not Jeff Slater. On Tuesday, he issued a detailed apology.

Dr. David Dao was forcibly removed on Sunday from a plane that was full of paying passengers, setting off a firestorm United is still reeling from.

United CEO Oscar Munoz promised Wednesday, in an interview with ABC News, to review policies and promised change at the airline.

"Rudeness, bullying customers has gone the next step now, to physical injury", said Demetrio.

United spokeswoman Megan McCarthy told The Associated Press she saw call logs that showed Munoz and United's customer care team had reached out to Dao.

Mr Callan said he had reviewed United's contract of carriage, the fine print that passengers agree to when they buy tickets.

In the commotion, Dao's face was violently smashed against an armrest, resulting in a bloodied face and trauma to his head.

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"No, I'm not going", Dao says in the video. The company did not say how it would respond to any litigation, or whether the airline would try to settle. Four of their five children also are physicians, Demetrio said. He's a 69-year-old man. Demetrio said there will "probably" be a lawsuit, one that could be directed toward both United and the City of Chicago.

At City Hall Thursday, the Chicago City Council Aviation committee called on United executives to answer for the actions.

The lawyer said the law stated that passengers could not be ejected from planes with unreasonable force.

"We should have handled it quicker, and we should have been better at expressing how that is something that we just do not want ever to happen again at United".

Dr. David Dao underwent reconstructive surgery before being released from the hospital, Tom Demetrio told reporters at a news conference in Chicago. "I guess he will be driving to Kentucky", he added, from where Dao and his wife were scheduled to fly home before the violent incident. "We were horrified and shocked and sickened to learn what had happened to him and see what had happened to him".

Pepper said her father and mother were travelling from California to Louisville, and caught a connecting flight at O'Hare.

Last August, an American Airline pilot had to intervene on a midair flight when a drunk passenger refused to sit in his seat.

Airport officials have said little about Sunday's confrontation and nothing about Dao's behavior before he was pulled from the jet that was bound for Louisville, Ky.

Dao's lawyers filed an emergency request with an IL state court on Wednesday to require United Continental Holdings Inc and the City of Chicago to preserve video recordings and other evidence related to the incident, which would be a precursor to a lawsuit.

Other reports by My Hot News

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