United changes crew booking policy after passenger dragged off plane

Ashley Carr
April 20, 2017

"We issued an updated policy to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure", United Airlines spokeswoman Maggie Schmerin wrote in an email on Sunday.

Two United Airlines planes taking off at George Bush Intercontinental Airport in Houston.

Delta is letting employees offer customers almost $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.

United Airlines said on Friday (April 14) it is changing its policy on booking its own flight crews onto its planes after a man was dragged off an overbooked flight to make way for a United employee on Sunday, video of which went viral and made the airline the target of global criticism and ridicule. Crews could previously be booked until the time of departure.

The development comes after the United Airlines announced to compensate all passengers on the flight in which 69-year-old Dr. David Daowas was forcibly removed from his seat, after refusing to give up his seat in an overbooked flight.

Other airlines have not said whether they would increase their compensation limits to displaced passengers. The previous incentive had been $1,350.

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United said the change is an initial step as it reviews policies in order to "deliver the best customer experience".

Other airlines said they were examining their policies.

His lawyers have filed an emergency request with an IL court to require the carrier to preserve video recordings and other evidence related to the incident.

The dragging has turned into a public-relations nightmare for the entire industry, not just United, and led to calls from politicians and consumer advocates to suspend or ban overbooking.

United Airlines crew members will no longer be able to bump a passenger who is already seated in one of the airline's planes. Gate agents can offer $2,000.

After the incident in Chicago, critics questioned why United didn't offer more when no passengers accepted the airline's $800 offer for volunteers to give up their seats.

Other reports by My Hot News

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