Amazon Key Allows Couriers Into Customers' Homes and People Are Confused

Camille Francis
October 28, 2017

Reuters reports the company announced Amazon Key on Wednesday (Oct. 25), a system of locks and cameras that allows users to remotely let delivery drivers inside their homes in order to drop off packages.

Amazon delivery people will receive permission to unlock a customer's door for 5 minutes. The kit comes with an Amazon Cloud Cam (Key Edition) and an Amazon Key-compatible smart lock provided by Kwiskset or Yale. The entire process is extremely transparent, but is it convincing enough to give a stranger a virtual key to your door?

The old-school method of leaving a key underneath your doormat is inconvenient and often anxiety-inducing, so Amazon believes its new lock-and-camera system will make accessing your home when you're not around more secure.

The Key is now available to customers in 37 cities and can be used for 10 million products.

The service, which allows customers to "grant home access to the people they trust", will launch in one month.

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When the delivery person arrives, they will knock, and then scan the package to a Wi-Fi connected lock. Note, only Prime-eligible items can be delivered in-home.

Amazon says customers should not worry about the safety of their home. Amazon says you should avoid using the service if you have pets that could escape through the front door.

Amazon Key will launch on November 8 in 37 cities around the USA and works with Same-Day, One-Day, Two-Day, and Standard Shipping orders.

Need a package delivered while away from home? Prime customers can input their ZIP code on the Amazon Key in-home kit product page to see if they live in a supported area and preorder the Key hardware kit.

Other reports by My Hot News

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